QV web server is not able to clear memory for closed applications/session

[phoenix]

Hi, we are on a single node server for DEV environment. When user open application in DEV access point and closes it before it is completely loaded, QV is not able to clear memory for the closed app. EX: If user opens and closes the app before it is completely loaded for 4 times, on the QV server we can see that app is still open and taking up memory. This is causing huge performance and latency issues. Is there any solution for this? To clear memory of closed applications?

[rwunderlich]

Documents are not unloaded from memory until the Document Timeout setting is reached. Are you saying the document is not unloaded even after the document timeout has passed?

-Rob

[phoenix]

I am not sure what is the current Document Timeout setting on our server. But the admin has to restart the server to clear up memory taken up by all these apps that are opened and closed immediately before they are completely loaded (Users were trying to access the applications and due the latency issue, they thought they weren't doing something correct and they just closed and re-opened same application multiple times)

[Miguel_Angel_Baeyens]

The document will be kept in memory until the timeout is reached, and even then, some memory (like cached results) will still be kept. This is completely normal. There is no way to "force close" or "force drop" an app from the server memory other than restarting the service.

Our servers rarely drop memory below 200 GBs of usage (out of 244 total RAM, each) yet all apps and reloads happen normally.

However, that this load into memory is causing performance issues might require and adjustment on session and document timeouts, the setting "Allow Only One Copy of Document in Memory" not checked or even an undersized environment.