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andy
Contributor II

QV10 SR4 IE Plugin crashes when closing

Hi folks,

I have a server on which I now have installed QV10 SR4 Server. I first removed the old QV10 server that ran there.

I have made sure to install the new IEPlugin.

Now when I open any document on the server in IE8 and IE9 using the IEPlugin, then open another tab, then going back to the first tab and closing that one down. There is a pop-up fired telling me "Internet Explorer has stopped working" "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I found that bug in the release notes of SR2 - its stated that it is solved....

http://community.qlik.com/servlet/JiveServlet/previewBody/1893-102-1-1888/QlikView%2010.00%20build%2...

I tried on 4 different computers and they all report the same error.

The server log shows nothing.

The client side windows event log shows one error and one information event as pasted below

Anyone got any suggestion?

This erroneous behaviour is now stopping this customer to upgrade its 300 users to QV10.

/Andy

**************

Error:

Faulting application name: iexplore.exe, version: 8.0.7600.16930, time stamp: 0x4eeae23b

Faulting module name: QlikOcx.ocx_unloaded, version: 0.0.0.0, time stamp: 0x4f01dbca

Exception code: 0xc0000005

Fault offset: 0x6472b4f0

Faulting process id: 0x15d8

Faulting application start time: 0x01ccf00a0a4bf0a6

Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Faulting module path: QlikOcx.ocx

Report Id: 59cd5ce6-5bfd-11e1-ba4a-a4badbfea688

Details:

iexplore.exe
8.0.7600.16930
4eeae23b
QlikOcx.ocx_unloaded
0.0.0.0
4f01dbca
c0000005
6472b4f0
15d8

  **************

and

****************************

Information:

Fault bucket 2788868833, type 5

Event Name: BEX

Response: Not available

Cab Id: 0

Problem signature:

P1: iexplore.exe

P2: 8.0.7600.16930

P3: 4eeae23b

P4: QlikOcx.ocx_unloaded

P5: 0.0.0.0

P6: 4f01dbca

P7: 6472b4f0

P8: c0000005

P9: 00000008

P10:

Attached files:

C:\Users\aka\AppData\Local\Temp\WERC207.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\aka\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_71b0feaa278f11ed28f4b737a70205b5410797c_06cbde2f

Analysis symbol:

Rechecking for solution: 0

Report Id: 59cd5ce6-5bfd-11e1-ba4a-a4badbfea688

Report Status: 0

Details:

2788868833
5
BEX
Not available
0
iexplore.exe
8.0.7600.16930
4eeae23b
QlikOcx.ocx_unloaded
0.0.0.0
4f01dbca
6472b4f0
c0000005
00000008
C:\Users\aka\AppData\Local\Temp\WERC207.tmp.WERInternalMetadata.xml
C:\Users\aka\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_71b0feaa278f11ed28f4b737a70205b5410797c_06cbde2f
0
59cd5ce6-5bfd-11e1-ba4a-a4badbfea688
0
Tags (2)
1 Reply
git-r-done
Contributor II

Re: QV10 SR4 IE Plugin crashes when closing

Here’s the response from QlikTech (2/20/2012):

Bug ID is 44771.

Your recent support case as described below has now been confirmed by our Issue Analysis team as a bug, ID 44771.

Due to uncertainties regarding potential related problems and program priorities we cannot guarantee a fix date at this time.

Hopefully, they will have a fix for this soon!

Thanks,

Dan

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