QlikView Desktop client crashes when trying to create a new server sheet object

[#1]

Hey,

I have the following problem. When I open a qv document using the "open in server" feature and try to create a new sheet object, my QV desktop client crashes. On the other hand, using the web front-end, I'm able to create sheet objects on the same document.

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Qv.exe

  Application Version: 11.20.11643.0

  Application Timestamp: 50c0dabd

  Fault Module Name: ntdll.dll

  Fault Module Version: 6.3.9600.17114

  Fault Module Timestamp: 53649e73

  Exception Code: c0150010

  Exception Offset: 00000000000af244

  OS Version: 6.3.9600.2.0.0.272.7

  Locale ID: 1053

  Additional Information 1: f2e3

  Additional Information 2: f2e312509ee16cfcfe73958fede6820c

  Additional Information 3: ab88

  Additional Information 4: ab8894af0dfeee29ac3d83beff76590a

Has anyone had a similar issue or could anyone point me to a right direction? The QV server version is 11.00.11154.0 but the client is 11.2. Could this be causing it? I'm happy to give more information if needed. Thanks in advance.

[Bill_Britt · Accepted solution]

Hi,

To start I would upgrade to the current version. You are on 11.20 IR . Also, I would upgrade the server also. They client and server should be on the same version. The reason is the newer client has features the server doesn't support.

Bill

[ashfaq_haseeb]

Hi,

Yes this is very old version of Qlik.

Try by upgrading it to latest version.

Regards

ASHFAQ

[#4]

Thanks for the suggestion Bill and Ashfaq, upgrading the server resolved the issue.

[ashfaq_haseeb]

Cheers