'Qva' is undefined - URGENT

[#1]

Hi,

We get the below error, when we try accessing Q10 from the access point, am I missing any setting? We have setup the server using a temp Q10 License...

Thanks

---------------------------------------------

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Thu, 7 Apr 2011 17:36:37 UTC

Message: 'Qva' is undefined
Line: 117
Char: 1
Code: 0
URI: http://servername/qlikview/QvAccessPoint.js

Message: 'Qva' is undefined
Line: 18
Char: 13
Code: 0
URI: http://servername/qlikview/index.htm

[#2]

Hi ,

You are accessing through Internet Explorer or Morzilla.

[#3]

Internet Explorer 8. Please note that I have a different Q9 server and I am able to get to the access point, This issue occurs for a new Q10

server.

Thanks

[#4]

Hi danlazard,

Hope this helps you..

This issue mainly occurs when there is a problem with the application pool .i.e when the application pool is stopped . Can you please check the application pool status and start it , if its stopped . To check the application pool MyComputer--> RightClick --> Manage check in the manage ..

Regards,

Chakravarthy.

[#5]

Sorry did not help 😞

[#6]

Do following

1. Reset IIS (type iisreset in run)

2. Restart all Qlikview services

Just try it.

[#7]

Your error message happens when there was a problem getting the /QvAJAXZfc/htc/QvAjax.js file (Qva is a javascript object defined in this file). There can be a lot of reasons for this to happen. Do you use IIS or the QV webserver? You should get a network diagnostic tool like fiddler or firebug to know what is the problem when trying to get this file.

[danielrozental]

Guys, please don't bring up such old threads like this...

Problem probably was user in the identity on the QlikView IIS app pool not being in the IIS_WPG group.

[#9]

Hi Daniel,

     We found the same issue . Do you have any solution ??

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; GTB7.5; chromeframe/28.0.1500.95; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; Tablet PC 2.0; .NET4.0C; .NET4.0E; 3M/MSIE 8.0)

Timestamp: Tue, 6 Aug 2013 13:53:15 UTC

Message: 'HTMLElement' is undefined

Line: 21

Char: 5

Code: 0

URI: http://server.com/QvAjaxZfc/htc/QvAjax.js

Message: 'Qva' is undefined

Line: 3

Char: 1

Code: 0

URI: http://server.com/QvAjaxZfc/htc/QvAjaxBaseMgr.js

Message: 'Qva' is undefined

Line: 2

Char: 1

Code: 0

URI: http://sever.com/QvAjaxZfc/htc/QvAjaxScan.js

Message: 'Qva' is undefined

Line: 113

Char: 1

Code: 0

URI: http://server.com/qlikview/QvAccessPoint.js

Message: 'Qva' is undefined

Line: 18

Char: 13

Code: 0

URI: http://server.com/qlikview/index.htm

Thanks and Regards

Satti 

[danielrozental]

It's usually a permissions issue, check that the users have reading permissions on c:\program files\qlikview folders.

Also make sure the user running the qlikview services is a local admin user.