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Contributor III
Contributor III

Re: ReloadEngine@servername is down error message but all services are running

were you able to find a fix?

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Partner
Partner

Re: ReloadEngine@servername is down error message but all services are running

Yes we were finally able to get support from Qlik which solved the issue...

It seems that reload engine "meta data" is added to the DistributionService.xml even if only the QVS is installed on a node beginning from 11.20 SR15.

To correct this stop the QMS service and locate your QVManagementService.exe.config file (normally at C:\Program Files\QlikView\Management Service).

Backup your config file and then locate the entry below and set value from "false" to "true":

<!-- Possibility to make Reload Engines visible under Setup/System Distribution services  -->

<add key="ShowReloadEngines" value="false"/>

When you restart the management service you should be able to delete the now unhidden reload engine in System -> Setup -> Distribution Services


Did this resolve your issue as well?

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Contributor III
Contributor III

Re: ReloadEngine@servername is down error message but all services are running

I did exactly this and it has not resolved my issue. Any other suggestions? The second part for the QMC section where you remove it in the distribution services it was never there in the first place (for me to remove it)

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Partner
Partner

Re: ReloadEngine@servername is down error message but all services are running

I would recommend to register a case with qlik support, they are always quick and competent in their response.

When we were trying out version 12 with temporary trial licenses that did not include support but we were unable to solve the issue ours. When we proceeded with the upgrade and moved the full licenses to the new 12 environment we got help to resolve the issue but your error cause may differ from ours.

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Contributor III
Contributor III

Re: ReloadEngine@servername is down error message but all services are running

Good news- your suggestion worked below:

To correct this stop the QMS service and locate your QVManagementService.exe.config file (normally at C:\Program Files\QlikView\Management Service).

Backup your config file and then locate the entry below and set value from "false" to "true":

Distribution Services

I guess it took a while for the reload engine to show up in my QMC for me to delete it (that wa smy issue as I could not see it before).

Either it takes a bit for the settings to update, or my google chrome was caching  an old page.

Thanks!

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Contributor III
Contributor III

Reload Engine Error

Hi All,

If you have a publisher you don't need the reload engine component.

This is install by default.

If that the case, do the following...

1. Stop the QlikView Management Service service via Windows Services applet
2. Navigate to the configuration file for the QlikView Management Service, by default located in C:\Program Files\QlikView\Management Service\QVManagementService.exe.config
3. Locate the value:
<!-- Possibility to make Reload Engines visible under Setup/System Distribution services -->
<add key="ShowReloadEngines" value="false"/>
4. Change it from "false" to "true" in the value= area
5. Save the file in its original location
6. Restart the QlikView Management Service service
7. In the QMC, navigate to System -> Setup -> Distribution Services
8. Locate the "ReloadEngine@SERVERNAME" reference in the Reload Engines area and delete it.


This should remove the Reload Engine from the environment and stop the QMC from displaying the orange banner message that the service is down

Credit goes to Wendy Wallace.

Thank you.

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Digital Support
Digital Support

Re: Reload Engine Error

This is covered in the following Article, likely where you source got the information! 🙂

Show Reload Engines 

Regards,
Brett

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