We've just upgraded the server from SR5 to SR6.
In AccessPoint, when users hit the 'Remove last document state' it takes them back to their document state at the point when the server was shut down.
ie: One of my documents now has 'Illinois' locked in even after I 'Remove last document state'.
Layout, selections, etc do not go back to the original document state but are instead going to some bookmark?
We've gone into QMC and removed bookmarks which sometimes fixes the problem but now always.
Does anyone know what happened here? Was there a step that was missed when upgrading the .shared files?
We are experiencing the same issue.
Apparently if you close the document using the CLOSE button in the upper right corner, then remove last document state, it works. Hopefully this will be addressed in future releases.
No updates on this end - we've just had 'Allow Session Recovery' turned off for months. Not ideal.
There was a point where I contacted tech support and they suggested that we update our servers to the most recent version but as we're still on SR6 it is still going on.
My issue was that using "Accesspoint -> View Details -> Remove Last Document State" was not removing the current session bookmark all of the time ( is my best explanation ) but it seems to be working properly again in SR11. 'Allow Session Recovery' was turned off in the meantime.
You can also go into QMC -> Users -> Server Objects and manually delete bookmarks from the SHARED files there.