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bobiloco
New Contributor III

Remove last document state corrupted after SR6 upgrade?

We've just upgraded the server from SR5 to SR6.

In AccessPoint, when users hit the 'Remove last document state' it takes them back to their document state at the point when the server was shut down.

ie: One of my documents now has 'Illinois' locked in even after I 'Remove last document state'.

Layout, selections, etc do not go back to the original document state but are instead going to some bookmark?

We've gone into QMC and removed bookmarks which sometimes fixes the problem but now always.

Does anyone know what happened here? Was there a step that was missed when upgrading the .shared files?

Thanks!

Bernie

1 Solution

Accepted Solutions

Re: Remove last document state corrupted after SR6 upgrade?

There is a bug fix included in the upcoming SR11 release. Let's hope it will resolve any and all Remove Last Document State issues...

9 Replies
ksmith24
New Contributor III

Re: Remove last document state corrupted after SR6 upgrade?

I am encountering something similar - any further insight?

pablolabbe
Valued Contributor II

Re: Remove last document state corrupted after SR6 upgrade?

Any update with this issue  ?

pablolabbe
Valued Contributor II

Re: Remove last document state corrupted after SR6 upgrade?

HI Keith,

Are you in SR5 ?

phcaptjim
Contributor

Re: Remove last document state corrupted after SR6 upgrade?

We are experiencing the same issue.

Apparently if you close the document using the CLOSE button in the upper right corner, then remove last document state, it works.  Hopefully this will be addressed in future releases.

bobiloco
New Contributor III

Re: Remove last document state corrupted after SR6 upgrade?

No updates on this end - we've just had 'Allow Session Recovery' turned off for months. Not ideal.

There was a point where I contacted tech support and they suggested that we update our servers to the most recent version but as we're still on SR6 it is still going on.

Bernie

Re: Remove last document state corrupted after SR6 upgrade?

There is a bug fix included in the upcoming SR11 release. Let's hope it will resolve any and all Remove Last Document State issues...

bobiloco
New Contributor III

Re: Remove last document state corrupted after SR6 upgrade?

So far so good after the upgrade to SR11 here. The 'last state' bookmarks are being created and deleted properly.

Not applicable

Re: Remove last document state corrupted after SR6 upgrade?

how to delete/remove last document state???

bobiloco
New Contributor III

Re: Remove last document state corrupted after SR6 upgrade?

My issue was that using "Accesspoint -> View Details -> Remove Last Document State" was not removing the current session bookmark all of the time ( is my best explanation ) but it seems to be working properly again in SR11. 'Allow Session Recovery' was turned off in the meantime.

You can also go into QMC -> Users -> Server Objects and manually delete bookmarks from the SHARED files there.

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