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bnichol
Valued Contributor

RequestShutDown Failure?

Does anyone know what this Event Viewer item refers to?

Qlikview Distribution Service

RequestShutDown failure. Exception=System.NullReferenceException: Object reference not set to an instance of an object.

   at QDSMain.Clustering.ClusterNotification.Shutdown()

   at QDSMain.MainClass.TearDown()

Thanks,

B

Tags (1)
7 Replies
Not applicable

Re: RequestShutDown Failure?

Hi Brent,

Did you ever find an answer to this? 

Any chance it's hanging on a Windows Update shutdown?

Regards,

DJ

bnichol
Valued Contributor

Re: RequestShutDown Failure?

David,

Thanks for your suggestion, but we fully implement all windows updates during scheduled outage periods, including server restarts.

Regards,

B

Not applicable

Re: RequestShutDown Failure?

Hi Brent,

Sorry, I should have been more direct:

I'm having this issue also, and could use any suggestions you have if you were able to fix it.

On our client's machine, it sometimes fails the Windows Update installation, but I'm not sure that's related.

Regards,

DJ

bnichol
Valued Contributor

Re: RequestShutDown Failure?

DJ,

I haven't had any definitive answer about the meaning of this message.

What frequency are you experiencing this event message? 

Does it coincide with a QDS failure?

I'm having sporadic QDS failures since migrating to QV11.2 SR13 and wondered if this was a symptom, cause or unrelated.

What version are you running and are you seeing similar QDS failures?

Thanks,

B

mauricewehbe
Contributor

Re: RequestShutDown Failure?

Hi,

If i remember well this has been a bug in the past and has been fixed in SR1.

So maybe a new bug or old one coming from a sort of regression here?

Be sure to test with simple and reproductible case and recommend to report to QT if still having this error.

Maurice

mithilesh17
Contributor

Re: RequestShutDown Failure?

Hi Brent,

I don't know the exact meaning of Event Viewer error log.

But we do have faced QDS service fail few days back multiple times with reason unknown on SR12, we did was changed some properties in QDS service.

Go to Services-> QDS-> Properties-> Recovery tab-> change values of First, Second and Subsequent failures to Restart the Service.

No problem whatsoever for us after that.

Regards,

bnichol
Valued Contributor

Re: RequestShutDown Failure?

Thanks for that suggestion, I also applied the recovery settings.

While this has minimized impact to my customers, I still need to understand the cause or meaning of the error message.

I'm unable to troubleshoot this issue without more information and Qlik Support has not been able to provide any guidance.

Regards,

B

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