Server timing sessions out (using via F5)

[adamdavi3s]

Hi All,

We're deployed with all of our timeout settings set to 30mins, but users are still getting dropped after 5 mins:

20161125T151313.000Z	20161128T104431.000Z	4	700	Information	Session stop reason: Socket closed by client
20161125T151313.000Z	20161128T104431.000Z	4	100	Notice	CAL usage: Named CAL session for user "DOMAIN\ADAM.DAVIES" stopped

We do access via an F5 which we think is the issue but just want to confirm that the above message is Qlik thinking the user has disconnected and not Qlik disconnecting the user?

[adamdavi3s · Accepted solution]

And the answer for anyone who comes here in the future was

There's a global tcp profile for all tcp sessions outbound that has an idle timeout of 360 secs

[gines_rueda]

We got exactly the same with 300 secs,  thanks for the heads-up.