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prasad_dumbre
Contributor

Two Doc CALs for same document to a single user . . .

Hi All,

As per what I have read till now, A Document cals is used to allow a user to access a particular document. On production server, we have observed a user was assigned with two doc cals for the same document.
Can you please guide, why this happened ?

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Re: Two Doc CALs for same document to a single user . . .

Yes there will be - You should not focus on the right side.

Look for the same users under like "Custom Users, LDAP" and so on. In the left side. If he appears twice. Then you have the reason why your user appears twice in the right pane. Capture.PNG.png

5 Replies
Not applicable

Re: Two Doc CALs for same document to a single user . . .

Your scope is within all directories - This means the user can be a WindowsUser and a qlikviewuser - And still have the same name - Therefore he is there twice.

Try to see if the user appears on two lists (select something else than all directories and seach for his name)

prasad_dumbre
Contributor

Re: Two Doc CALs for same document to a single user . . .

Hi Thomas,

Thanks for your reply . . .

I tried with change scope,  I selected different options apart from 'All Directories' like 'Custom Users' , 'LDAP'.

But still I am getting two separate entries for that user.

Thanks & Regards,

Prasad D. Dumbre

Not applicable

Re: Two Doc CALs for same document to a single user . . .

Yes there will be - You should not focus on the right side.

Look for the same users under like "Custom Users, LDAP" and so on. In the left side. If he appears twice. Then you have the reason why your user appears twice in the right pane. Capture.PNG.png

prasad_dumbre
Contributor

Re: Two Doc CALs for same document to a single user . . .

Hey Thanks Thomas,

For your quick feedback.

As you suggested , that user was having his entry twice in 2 different domains. . . .

Thanks & Regards,

Prasad D. Dumbre

Not applicable

Re: Two Doc CALs for same document to a single user . . .

No problem