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awhitfield
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URGENT Question on Licence Lease Issue! Help please!

Morning Folks,

we have a client who is struggling to lease a licence. They have a licence allocated on the server and licence lease is enabled, when attempting the process using the 'Open in Server' option, they get the following:

I have read elsewhere that the user needs to have Admin Rights on their local PC, can someone confirm this is the case?

They are running Qv11.2 SR 13.

Another user with full Domain Access rights, has attempted the routine without issue on the SAME PC

Thanks in advance

Andy

PS - help is urgently require as I am off on vacation after today for a week of so and would like to sort this before I go!

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18 Replies
bindu_apte
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Re: URGENT Question on Licence Lease Issue! Help please!

Peter_Cammaert
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Re: URGENT Question on Licence Lease Issue! Help please!

A common cause of this error message is a firewall blocking traffic on port 4747. But I doubt that this is the case here, mostly because the message says "Security settings denies access"

You say "Full Domain Access rights"; what do you mean by that? Anonymous access to a web server can be provided for by letting IIS use a dummy Windows identity.  However, for other services this trick doesn't work, as the Windows server won't let you access any other ports as anonymous except for port 80 (and maybe 443).

Has port 4747 been enabled in the proper zone? Does the user-to-lease-a-license exist in the domain of the QlikView server?

Peter

Not applicable

Re: URGENT Question on Licence Lease Issue! Help please!

qvp://username@serverhostname

that user must have named cal assigned on that server.

and enter  ntname password of that user.

vikasmahajan
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Re: URGENT Question on Licence Lease Issue! Help please!

Try to Restart all 5 qlikview services and try

Vikas

vikasmahajan
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Re: URGENT Question on Licence Lease Issue! Help please!

Also check with user who is assign to services have changed credentials.

awhitfield
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Re: URGENT Question on Licence Lease Issue! Help please!

Hi Peter,

The user has a domain account and both PC and QV Server are in the same domain. Sorry, the user has got their IT Team involved and the IT manager logged into the users PC with their DOMAIN ADMIN account and could connect OK, PS he can connect via the access point.

All ports are open, they are NOT using IIS

Andu

awhitfield
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Re: URGENT Question on Licence Lease Issue! Help please!

That's all OK!

Andy

sasiparupudi1
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Re: URGENT Question on Licence Lease Issue! Help please!

There is a quarantine period on the license if the cal was reallocated to the user..That might be the issue here.

Peter_Cammaert
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Re: URGENT Question on Licence Lease Issue! Help please!

Something in the error message is still nagging me: why is the connection switching to HTTP tunneling if "all ports are open"? Tunneling is used by QVWS when a user cannot directly reach QVS through port 4747. And direct access to port 4747 is required to lease a license...

It's not that this is a problem with leasing a license per se! IMHO your customer cannot even use QV Desktop as a regular (IE Plugin-like) client to open AccessPoint documents... That should work in any case, even when the Named CAL cannot be leased (because of being leased two times already to different machines for example)

Peter