We have applied section access to one of the application/document. Now user names are present in the excel and we have assigned "dynamic CAL allocation" activated. So users must able to access the application/document using Document CAL but the things is they are not able to access it. When they clicked on that document/application they get the error message as "Failed to open the document, you don't have access to it".
When I checked their names under QMC--> Documents--> UserDocuments--> Document CALs, I am not able to see their names.