You are currently running your Management Service on another server than your QlikView Server service? Are the two able to communicate, i.e. did you correctly configure the connection to the original server in QMC? You should do this for all services that are hosted on another machine.
Also check your original server for blocked ports in Windows Firewall. Each service uses a specific port for communicating with non-client parties. The QMS should be able to get in touch with the QVS through the qvp port.
You can always put your QMS in Debug logging mode (see QMC->System->Setup->Management service->General->Logging level) and let it explain in detail what kind of problems it is experiencing when trying to talk to the QVS.
Hi. Can you provide screen capture of what you're seeing in QMC > System > Licenses > QlikView Server > QlikView Server License tab? Also, are you receiving a specific error message? Can you provide the exact wording of the message?
If the QVS is down and your organization isn't able to use QlikView, I would suggest you contact Qlik Support and get a case started.
The QVS is probably not "down" but the Management service cannot talk to it. If you cannot talk to it, you certainly can't send it a new license. The QVS needs the license information to become usable, not the QMS.
You need to fix these communication problems before you can license a QVS.
And be very careful. Do not use the same license a second time, or you will take down the server that is currently servicing your end-users (both will go "off-duty")
Did you try to do a telnet instead of a ping to test all the need port between the QMS and QVS machine ?
More information on our KB - https://qliksupport.force.com/QS_CoveoSearch#t=All&sort=relevancy
How are the QlikView services authenticated - by AD groups or certificates? You can check in QMC > System > About, referring to the QMS service under the Product Information heading > Service authentication