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im_ic
New Contributor

Unable to apply license - Server is Down QlikView 12

Hello, All, I'm facing a issue where Apply License is greyed out and showing Server Down for QVS when QVS is running and all services are running using Service Account. Everything was working fine till now on single server, however now we have to run QMS on different machine and when adding QVS in QMC, unable to apply license and in Status tab shows QVS as down (disconnected), due to unable to apply license. Can Anyone help?
13 Replies

Re: Unable to apply license - Server is Down QlikView 12

You are currently running your Management Service on another server than your QlikView Server service? Are the two able to communicate, i.e. did you correctly configure the connection to the original server in QMC? You should do this for all services that are hosted on another machine.

Also check your original server for blocked ports in Windows Firewall. Each service uses a specific port for communicating with non-client parties. The QMS should be able to get in touch with the QVS through the qvp port.

You can always put your QMS in Debug logging mode (see QMC->System->Setup->Management service->General->Logging level) and let it explain in detail what kind of problems it is experiencing when trying to talk to the QVS.

im_ic
New Contributor

Re: Unable to apply license - Server is Down QlikView 12

Hello Peter, Yes it's able to communicate as it was working already, however due to some issues we have to do it from the scratch and not able to apply License, Also, yes QMS and QVS are on 2 different servers. Also, I'm able to ping from QMS to QVS server well.
Support
Support

Re: Unable to apply license - Server is Down QlikView 12

Hi. Can you provide screen capture of what you're seeing in QMC > System > Licenses > QlikView Server > QlikView Server License tab? Also, are you receiving a specific error message? Can you provide the exact wording of the message?

If the QVS is down and your organization isn't able to use QlikView, I would suggest you contact Qlik Support and get a case started.

Sr. Technical Support Engineer with Qlik Support
im_ic
New Contributor

Re: Unable to apply license - Server is Down QlikView 12

Attached the screenshot, also this is a new set-up that we are doing not on environment where users are.

Re: Unable to apply license - Server is Down QlikView 12

The QVS is probably not "down" but the Management service cannot talk to it. If you cannot talk to it, you certainly can't send it a new license. The QVS needs the license information to become usable, not the QMS.

You need to fix these communication problems before you can license a QVS.

And be very careful. Do not use the same license a second time, or you will take down the server that is currently servicing your end-users (both will go "off-duty")

Re: Unable to apply license - Server is Down QlikView 12

Hi,

Did you try to do a telnet instead of a ping to test all the need port between the QMS and QVS machine ?

https://support.qlik.com/articles/000002682
https://support.qlik.com/articles/000019890

https://support.qlik.com/articles/000003505

More information on our KB - https://qliksupport.force.com/QS_CoveoSearch#t=All&sort=relevancy

Cheers,

 

Please, remember to mark the thread as solved once getting the correct answer
im_ic
New Contributor

Re: Unable to apply license - Server is Down QlikView 12

I have checked doing telnet as well and port is communicating fine.
Support
Support

Re: Unable to apply license - Server is Down QlikView 12

How are the QlikView services authenticated - by AD groups or certificates? You can check in QMC > System > About, referring to the QMS service under the Product Information heading > Service authentication

service auth.png

Sr. Technical Support Engineer with Qlik Support
im_ic
New Contributor

Re: Unable to apply license - Server is Down QlikView 12

They are done using Digital Certificates.