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im_ic
New Contributor

Re: Unable to apply license - Server is Down QlikView 12

Just wanted to check one thing: Management Service box where I have to add QVS of another is using different service account with different domain from the one where QVS us running. So, due to different domains of server and different domains of service accounts can't add any of them in another Qlik Admin groups? Will that have caused any issue? As I can see QVS in another box, but when applying license shows Server down.
Support
Support

Re: Unable to apply license - Server is Down QlikView 12

You stated in your other post you are using Certificate Trust option, so in that case the service accounts do not make any difference, other than the fact whatever account is running the services on each server does need to be in the QlikView Administrators local security group as well as local Administrators security group, but the QlikView Service authentications are being handled by our self-signed certificates which are created by QMS the first time the service starts and it realizes Certificate Trust is in use.  These certificates must exist on all nodes in the environment, so if QMS and QVS are on different machines, you have to get the certificate pushed from the QMS to the QVS server for starters.

Here are some Help links that may be useful:

https://help.qlik.com/en-US/qlikview/November2018/Subsystems/Server/Content/QV_Server/QlikView-Serve...

https://help.qlik.com/en-US/qlikview/November2018/Subsystems/Server/Content/QV_Server/QlikView-Serve...

The second one likely being the one of most use in this case, that will walk you through what you should have done to get the certificate pushed to the other server.  Once that is done, things should then go live.

Regards,
Brett

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jltsupport
New Contributor

Re: Unable to apply license - Server is Down QlikView 12

Hello Brett, Thanks for the update. I have already done the setup provided in your links, moreover when doing the step attached in screenshot I'm not getting that pop-up, although QVS gets added successfully in system tab.
Support
Support

Re: Unable to apply license - Server is Down QlikView 12

So what you likely have going on is a port issue at this point, be sure both TCP 4747 and 4749, the latter is what is used for the QMS to QVS certificate authentication, and I am betting that is blocked from the QMS to the QVS in this case?  If you are getting the dialog in the png you attached, if you go to the other server and open a web browser and put in the URL and then the password on the resulting page, you should receive a 'successfully unlocked' message at that point.  Sorry for the long delay here, I do not always get a chance to get back to posts quickly, apologies for that. 

Regards,
Brett

To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.