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ndandrea
Not applicable

User can't see any documents

I have added a new user to a document. The document is not setup for section access and there are other users that do not have a problem. They are setup the same way. The user can get to the Access Point page. Any advice on troubleshooting the issue?

1 Solution

Accepted Solutions
ndandrea
Not applicable

Re: User can't see any documents

I found the solution. Apparently the developer of the app had it wrong and section access was implemented because when we added the user to section access the user was able to see the document.

Sorry for the trouble.

5 Replies
bill_markham
Not applicable

Re: User can't see any documents

Does the user have file level read permission to the qvw file used by Access Point ?

ndandrea
Not applicable

Re: User can't see any documents

Yes they do

bill_markham
Not applicable

Re: User can't see any documents

Do double check the file level permissions and not the folder level permissions.

ndandrea
Not applicable

Re: User can't see any documents

They do. Below is the screenshot of the permissions of the file in question.

Untitled.pngThey do

ndandrea
Not applicable

Re: User can't see any documents

I found the solution. Apparently the developer of the app had it wrong and section access was implemented because when we added the user to section access the user was able to see the document.

Sorry for the trouble.