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darrellbutler
Contributor

Users can see 2 Versions of the Same App

Hi, I've got a test app in AccessPoint that when opened by two different users is different.

The most current app has overwritten the previous version. But this previous version is still visible to one user only.

I can see in Access Point that both users are trying to open exactly the same document the url for the app is identical. The user experiencing the issue has clicked on remove last document state but hasn't done anything.

It's almost as if there is an orphaned file somewhere but I can't seem to see one.

Any thoughts ?

Much appreciated

Labels (1)
8 Replies

Re: Users can see 2 Versions of the Same App

Have you tried it with "remove the last document state"? Click on "view details" by the app.

- Marcus

darrellbutler
Contributor

Re: Users can see 2 Versions of the Same App

Yes, tried that Marcus !

Thanks !

Employee
Employee

Re: Users can see 2 Versions of the Same App

Hi,

This looks a good one for support.

Bill

MVP
MVP

Re: Users can see 2 Versions of the Same App

Just to make sure: There is no section access with data reduction etc. involved?

darrellbutler
Contributor

Re: Users can see 2 Versions of the Same App

Thanks for the responses. There's no section access on the document.

Cheers

Darrell

MVP
MVP

Re: Users can see 2 Versions of the Same App

Have you tried restarting the services?

darrellbutler
Contributor

Re: Users can see 2 Versions of the Same App

Not as yet, but we can give that a try !

Arjunarao
Honored Contributor II

Re: Users can see 2 Versions of the Same App

Restarting the services will help you.