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Weird issue with cloning QlikView server

We have one web server where we have QlikView server installed. We host the websites on the IIS.

We cloned this server as we had to create another server to host few different customers.

On the cloned server, when we go through the Ajax Access point to view the document, in QVS Statistics page of Management console, it shows 0 sessions for the doc on the cloned server, but shows that the document from the original server is being used.

Does anyone knows, what's the issue with this? Is there a step to step guide for cloning the QlikView server ?

When I say cloned, we have cloned the entire OS and put on another machine.

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