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salto
Valued Contributor II

Yet another Server communication lost. closing document!

Hello,

We are suffering this problem in a Windows 7 workstation connected thorugh a VPN. The rest of users are not complaining, so it seems to ba a problem in this specific laptop.

It is not a username, document settings or permissions problem, since the message is only shown to the user in his laptop and session. The message is not shown to me with his username, in my laptop.

Switching laptops is not an option, he is thousands of kilometers away Smiley Wink

So it seems to be a problem on the user side (connection or browser). Does anyone have had this problem before, but client-side related?

Many thanks in advance.

1 Solution

Accepted Solutions
salto
Valued Contributor II

Yet another Server communication lost. closing document!

Mmm, I was unable to solve this the way you suggested... I increased the timeout value to 10000 but had no lock with this.

One interesting symptom is that another user that had no problems before, suffered this timeout when at user1's location... so it seems to be a problem in the local network of user1.

What we did was to publish IE as an application in our Citrix server, with the QV reports page as the homepage.

I know it is not strictly a QV solution, and you need Citrix also (maybe Terminal Services can do the job). But it works for this user, he can read his reports now.

Regards.

9 Replies
Not applicable

Yet another Server communication lost. closing document!

The reason might be slow network from client because of VPN and the distance. Try increasing the QvsTimeout parameter in C:\ProgramData\QlikTech\QvWebServer\config.xml file

-Alex

Not applicable

Yet another Server communication lost. closing document!

I'm dealing with this issue on an unusual network setup. I don't have any more to add at this point though.

Not applicable

Yet another Server communication lost. closing document!

We have many users around the globe. the timeout should help

-Alex

Not applicable

Yet another Server communication lost. closing document!

This turned out to be a router or other network equipment closing the connection from the plugin to the sever. Combine this with the fact that an authentication ticket can only be used once and the client had no choice but to close.

salto
Valued Contributor II

Yet another Server communication lost. closing document!

I have set it up but I am still waiting for the user's answer. I'll keep you updated.

salto
Valued Contributor II

Yet another Server communication lost. closing document!

Mmm, I was unable to solve this the way you suggested... I increased the timeout value to 10000 but had no lock with this.

One interesting symptom is that another user that had no problems before, suffered this timeout when at user1's location... so it seems to be a problem in the local network of user1.

What we did was to publish IE as an application in our Citrix server, with the QV reports page as the homepage.

I know it is not strictly a QV solution, and you need Citrix also (maybe Terminal Services can do the job). But it works for this user, he can read his reports now.

Regards.

Not applicable

Yet another Server communication lost. closing document!

Hi,

Have you found any solution because i am also facing same issue after clicking some tab in report, error is comming  "Server communication lost ,doucment closed".

Could you please suggest anybody to fix the issue.

thanks lot in advance.

Arunesh

Not applicable

Re: Yet another Server communication lost. closing document!

Hi,

Have you found any solution because i am also facing same issue after clicking some tab in report, error is comming  "Server communication lost ,doucment closed".

Could you please suggest anybody to fix the issue.

thanks lot in advance.

Arunesh

salto
Valued Contributor II

Yet another Server communication lost. closing document!

Hello,

we recommended our employees suffering this problem to use Citrix

But happily the newest verion of the lugin, with the QV 10.0 SR2 version seeems to work well, and we are not suffering this problem aymore.

Regards,

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