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iliyansomlev
Contributor

can't open app in access point

Hi,

Do you know the reason whereby the following message appears (see attached photo).

The user has full license on the server where there are two apps with identical security (Windows access) settings in root folder. Both apps are browsable with IE plugin. In IE access point the user can open one of the app, but for the other app the server hangs/waits without giving anything, and when open in server on desktop is attempted the attached message appeared.

Can you help with this issue?

Thank you.

3 Replies
jeffmartins
Contributor II

Re: can't open app in access point

Hi iliyansomlev,

     Are you using section access in your document ? If so, check if your user is in the section access table.

     Hope this helps you.

Regards

iliyansomlev
Contributor

Re: can't open app in access point

Hi, there is no section access.

The problem was in settings - 'Reduce data based on section access' was checked in the problematic app. When this setting is selected, although there is no section access,  somehow it blocks access to the document.

Cheers,

georgenarita
New Contributor

Re: can't open app in access point

Thanks Iliyansomlev !!

This problem drove me crazy !! Until you finally wrote this solution !!! THANKS

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