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duplicate cals consumed - no session!

Hi,

We've been experiencing the following strange behavior:

1. User A from our Berlin's office cannot open a particular document in Qlikview AccessPoint

2. After 2 minutes, user gets Session lost message

3. User A consumes for this failed attempt 3 document call

4. No session entry exist in the session log

5. Could not find any problem in the event log

  • connection is not fast but also certainly not slow.
  • If i try to login through the same computer i am able to open the document without a problem
  • server side config
    • Qlikview Enterprise 11.2 SR3
    • Windows 2012
    • located in Amsterdam
  • client side config
    • chrome
    • windows 7

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Event log

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