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Dynamite
New Contributor

iframe USER CAL error in Chrome & Firefox

Dear Gurus,

We have a branded dashboard that pulls together content from multiple sources.  The embedded iframe to Qlikview App works for Internet explorer but not for Chrome and firefox.  In Chrome and Firefox the iframe gives a USER CAL error at page load—see below for more detail.  I checked the licensing on the server and the licensing seems to be in proper order--see troubleshooting below.  Meanwhile it’s important to note that in IE this works just fine.  Meanwhile directly accessing the qlikview app through access portal seems to open without error.   I created a simple html document with the iframes code to isolate the issue--see screen shot and code attached.

Has anyone else encountered this? Do you see anything that I’m doing incorrectly?  Is there an alternate way to code this to work for all browsers?

 SIMPLIFIED CODE:  See forecast_test.html attached.  The SRC url resolves to the qlikview app when directly submitted.

FULL ERROR MESSAGE TEXT   "An embedded page at <server_name> says  Acess denied! The server (qvs) has no USER CAL for your account. Please contact your system administrator."

ERROR MESSAGE SCREENSHOT:Error_msg.png

 

 

 

Somewhat relevant licensing info: 

  • QMC > System > Licenses > Select QVS > Allow dynamic CAL assignment is checked. Also 11 of 27 assigned USER CALs 9 of 50 Document CALs.  [It appears there’s sufficient licenses on the server]
  • QMC>Documents> User Documents> Select qvw>
    • Server> Performance Max # of concurrent sessions =4
    • Document CALs > # of Document CALs allocated to this document=1 and Allow dynamic CAL assignment

 

 

3 Replies
MVP & Luminary
MVP & Luminary

Re: iframe USER CAL error in Chrome & Firefox

I think the reason are not missing CAL's else that the authentication from the iframe against the server failed. Maybe there is anywhere a setting in the browsers that the iframes inherit the authentication from the main-page or something similar.

- Marcus

Dynamite
New Contributor

Re: iframe USER CAL error in Chrome & Firefox

I agree. I'm just not quite sure how to test/troubleshoot that inheritance. Any ideas?
MVP & Luminary
MVP & Luminary

Re: iframe USER CAL error in Chrome & Firefox

Unfortunately I'm not an expert in this area but I think the following will be useful for you:

https://www.google.com/search?q=iframe+authentication+problem

If I understand some of the links right then it might be that there is a potential security risk and it might be therefore intentionally disabled in the browser-settings.

- Marcus