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issue regarding the header text on access point


i have a pivot table with  3 dimenisons and one expression.

everything seems to work fine on the desktop the issue is when  we give access to the users  one of the user is not able to see the measure label which is shown as blank withsome grey background. and when he exports to the excel its not showing up the header label for that  measure.

Do we need to give  any permissions or security settings  that i am missing...

Helpful answers would be appreciated..