You need to assign a document cal to that particular document. If you wana give it access via document cal license.
For that just follow the steps mentioned below.
1) go to qemc --> document --> user documents --> select a particular application that you wana give access to a user via document cal. --> to the right pane you see a tab called Document cals. --> make sure this tab exists if not you don't have document cal with you.
In that case contact your sales rep for further clarification.
If you see that tab then in the filed
No of cals allocated to this document "enter the number of cals you wana assign" to that particular document.
If you have done all the steps mentioned above.
Then check in the same tab if the same user is allocated here. If some other user is assigned. then remove that user and the user you wana have access to.
after assiging the appropriate user, restart the services once.