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qlikview accesspoint error

One of our users is getting this error when accessing a report via ie plugin.   other users are fine.  any ideas on what causes this?

2014-04-18_102700.png

11 Replies
ashfaq_haseeb
Champion III
Champion III

Hi.

Did you install QlikView plugin earlier.

I suggest yo to uninstall Qlikview plugin from client PC and Install a new plugin by downloading it from access point.

Hopefully it shouls resolve your issue.

Regards

ASHFAQ

Not applicable
Author

tried that already. 

simondachstr
Luminary Alumni
Luminary Alumni

This looks like a client issue.. have you checked the settings of this user's Internet Explorer?

Not applicable
Author

checked it for what?

Bill_Britt
Former Employee
Former Employee

Hi,

Need to make sure port 4747 is open between the users machine and the QlikView server. Also,  if the user is outside your network the LinkMachineName needs to be set.

Bill

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.
Not applicable
Author

you mean port 4747 on the user machine?  it should be open on the server as other users do not have this problem

Bill_Britt
Former Employee
Former Employee

How about a local firewall?

Bill

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.
Not applicable
Author

local firewall did not help either

Bill_Britt
Former Employee
Former Employee

Open a command window and do a telnet servername 4747 and tell me what you get. You might have to enable telnet on the machine.

Bill

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.