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dafnis14
Contributor III

"Failed to open document, You don't have access to this document" - only for one user

Hi,

We work with version 11.2 SP10. The users details are taken from the Active Directory.

I have applied an SSO for a document in access point, with  strict exclusion,  which works fine for all the users except one, who gets the message:
"Failed to open document, You don't have access to this document"

I have restarted the services, reloaded the document on the server, but the issue persists.

Any idea why?

Thanks!

Tags (2)
1 Solution

Accepted Solutions
MVP
MVP

Re: "Failed to open document, You don't have access to this document" - only for one user

Assuming that you have included the useer in section access, one more point has to be checked - the member (of a field) the user is restricted to has to be present in the application. I.e. - for ex: user XXX is restricted to Zone - 'South', and if the application doesn't have any data for South zone, user would not be allowed into the app (this is what 'Strict Exclusion' does).

8 Replies
balrajahlawat
Esteemed Contributor

Re: "Failed to open document, You don't have access to this document" - only for one user

Have you assigned any license to that User?

balrajahlawat
Esteemed Contributor

Re: "Failed to open document, You don't have access to this document" - only for one user

Also, does that user exist into AD?

dafnis14
Contributor III

Re: "Failed to open document, You don't have access to this document" - only for one user

Of course

dafnis14
Contributor III

Re: "Failed to open document, You don't have access to this document" - only for one user

Yep!

dafnis14
Contributor III

Re: "Failed to open document, You don't have access to this document" - only for one user

He managed to work for a few hours, and then he got the message.

Not applicable

Re: "Failed to open document, You don't have access to this document" - only for one user

Hi,

I think you can resolve it by deselecting the following two options;

  1. Strict Exclusion
  2. Initial Data Reduction Based on Section Access

These options are located in;

  • Settings Menu
  • Document Properties
  • "Opening" (Tab).


Hope this helps.




MVP
MVP

Re: "Failed to open document, You don't have access to this document" - only for one user

Assuming that you have included the useer in section access, one more point has to be checked - the member (of a field) the user is restricted to has to be present in the application. I.e. - for ex: user XXX is restricted to Zone - 'South', and if the application doesn't have any data for South zone, user would not be allowed into the app (this is what 'Strict Exclusion' does).

dafnis14
Contributor III

Re: "Failed to open document, You don't have access to this document" - only for one user

You are right!

I checked and this user's data is not loaded to the document.

Thanks!