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"No File Access" for Java and ZFC clients

After a brand new installation of QV9, we are only able to access QVW files through the web site via IE Plugin. We are licensed for ZFC and Java but all attempts to access the files result in "no file access" errors. The installation is brand new on a new server with Win2008R2 server and was installed with IIS as the server in accordance with the documentation. Has anyone seen a similar issue? I'm somewhat dead in the water aside from IE plugin access...

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