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david_ze
New Contributor III

"Too many Document CAL assigned"

Hi All,

I've installed QVS that has 5 CALs and 10 Document CALs.

I've assigned 7 users to one document and after that we've un-installed the server and re-installed it again.

We've changed the document name and would like to assign 10 users to the 10 Doc CALs

as we're doing so we're getting the message "Too many Document CAL assigned" .

I've searched on the posts in the community and didn't found an answer to this case...

I'll appreciate your help on this issue.

Regards,

David

13 Replies
MVP & Luminary
MVP & Luminary

Re: "Too many Document CAL assigned"

Hi David,

I think to free up the existing DOC CALs Qlikview takes 24 hours, I think this is the issue.  Are you able to assign Doc CALs for 3 users?

Regards,

Jagan.

david_ze
New Contributor III

Re: "Too many Document CAL assigned"

Yes, I can assign to the 3 users but not more..and the thing is that the 24 hours already passed..

Any other idea?

Not applicable

Re: "Too many Document CAL assigned"

Hi,

this is one solution you just deleting metadata file and Restart your services.then try to assign the CALs.

robert99
Valued Contributor II

Re: "Too many Document CAL assigned"

Did you check to ensure that the document name that was changed had all the document cals removed

Not just the users but the number as well

I deleted a document once with cals still assigned to the document (I though QV would automatically remove the cals)

I had to save a document with the same name (as the deleted document)

Remove the names against that document

Remove the number of doc cals assigned to the document

Then they were free to reassign immediately (no wait for 24 hours)

david_ze
New Contributor III

Re: "Too many Document CAL assigned"

I've done that and still getting the same message.

Any other ideas ?

robert99
Valued Contributor II

Re: "Too many Document CAL assigned"

Did you clear the cals from the renamed document (I assume you did before it was renamed)

david_ze
New Contributor III

Re: "Too many Document CAL assigned"

Yes, I did

Not applicable

Re: "Too many Document CAL assigned"

When you uninstalled did you clear registry and IE cache?

david_ze
New Contributor III

Re: "Too many Document CAL assigned"

No, How should I do this