i have new installation for Cisco Contact Center Enterprise and the Customer have Qlik and want all reporting of the Contact center to be presented at the Qlik and the responsible of the reporting in Cisco is CUIC .
please guys anybody can share the knowledge if its possible or not and if yes, how this integration will be done ?
Hi Ahmed, I've been looking at doing the same - we just installed UCCX and CUIC last month.
From what I can find out, CUIC uses an Informix SQL database, but there seems to be some query as to whether network connections to that database are enabled. Other posts I've found suggest Cisco don't support/recommend connecting to the CUIC database from an external application.