User Assigned CALs are getting removed automatically

[Neha36]

I am facing the below issue several times. Kindly help on this as RCA is yet not known to us.

Issue: User Assigned CALs are getting removed automatically from QlikView Server. Then, no user can access reports in QlikView Access Point.

[Lucas_Gatling]

@Neha36  this sounds like a symptom of CAL data pgo file corruption. The best way to resolve this issue is to recreate your PGO files. Is this a single node or clustered environment? Are your PGO files stored on a SAN or NAS? Please see the following article: 

https://community.qlik.com/t5/Knowledge-Base/How-to-recreate-out-of-sync-or-corrupt-CAL-data/ta-p/17...

[Neha36]

Thanks Lucas for your reply.

But, is there any way to check that CAL data pgo file is corrupted so that we can be sure on the same. We are having clustered environment. PGO files are in physical hard disk (Not SAN or NAS). 

[PadmaPriya]

Hello @Neha36 

It appears QVS is recreating the PGO files when it starts up. If this is after a server restart, you can try setting the QVS service to manual and give everything time to start on the server and then start QVS. This will tell you if QVS is coming online before everything is ready.

Thanks,

Padma Priya

[Chip_Matejowsky · Accepted solution]

Hi @Neha36,

If there are issues accessing the CalData.pgo file, we'd expect this to be recorded in the QVS Events log.  In QMC > System > Setup > QlikView Server > QVS@ > Logging tab, ensure that the verbosity level is set to High and it is recommended that you split files daily (so much easier to read this way).  In the same Logging tab, check the location listed in Log Folder for where you have configured the logs to be stored.  The default location is %ProgramData%\QlikTech\QlikViewServer.

Something else to note, the master copy of the .pgo files is stored in the Root folder, as configured in QMC > System > Setup > QlikView Server > QVS@ > Folders, and each QVS node has a secondary (backup) location stored in %ProgramData%\QlikTech\QlikViewServer.  It's a good idea  to make regular backups of the .pgo files in case you run into your issue in the future.

Best Regards

[Chip_Matejowsky · Accepted solution]

@Neha36, also see this thread:  https://community.qlik.com/t5/QlikView-Administration/Lost-Document-CAL-assignment/td-p/99037