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amit_saini
Master III
Master III

Cross through the graph and the whole system freezes

Hi Folks ,

One of my user is facing issue below:

  • When changing between the graphs on the  Dashboard ; I just get a cross through the graph and the whole system freezes
  • I’ve tried to go back in a couple of times in the last hour but not been able to access the file at all.

This same Dashboard is working fine for me and other 500+ users on access point. Only this user is facing this issue.

Any idea what could be the root cause for this???

Thanks,

AS

3 Replies
jonathandienst
Partner - Champion III
Partner - Champion III

Some possibilities:

Do you have section access and data reduction on this document?

Is the user running with a different client (ie evryone else uses Ajax and they are using I plugin)?

Are they using an older version of the client?

If Ajax, are they using the same browser and browser version?

Logic will get you from a to b. Imagination will take you everywhere. - A Einstein
amit_saini
Master III
Master III
Author

Jonathan,

No Section access , report open to all

User is having same version of plugin , browser.

Thanks,

AS

tresesco
MVP
MVP

I would once try 'Remove Document State' on accesspoint and deleting temp files, cookies from browser.