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Partner
Partner

Qlikview 12.10 SR8 document thumbnail needs QVS.exe restart to see icon preview

Hello,

I just noted a bug regarding document thumbnail that didn't exist in previous versions.

In document thumbnail I checked "Opening Sheet" but on the access point I can't see it (preview not available is shown) unless I restart the QVS service.

I tried also deleting browser cache but without any result.

Did anyone face the same issue ?

Best Regards

Andrea

2 Replies
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Luminary
Luminary

We are having a similar issue with only some documents where there is just no Image. Not even the "No Preview available" is showing.  That message I found usually happens when you have saved it with web Viewer turned on and then publish it. 

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Partner
Partner

Due to a server optimization, from version 12,  thumbnails images are refreshed every 1000 minutes (over 16 hours). Or immediatly after the QVS service restart.