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error message "Failed to open Document"

Hi All,

one of the user is trying to open a file shared with him over the mail through his desktop version.  He has already acquired a valid CAL licence by connecting to qlikview server. 

When he is trying to open a file saved on his local drive there is a error message being popped out as "Failed to open document" and the

"The Document Sales.qvw failed to Load".

Can you please suggest a work around for this.

Thanks and Regards,


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