When I access to this one thru a navigator, some function like Export to excel, the button in charts are 'Grey' (picture Capture.JPG), means not usable. and as you can see in the picture (Capture2.JPG) in attach (this is in another server) all function are correct and usable.
You are using different clients - AJAX in Capture and IE plugin in Capture2. By clicking on "view details" within the access point you will get a list of the available clients (could be controlled within the qmc by documents) for this application.
I found the place to modify and put by default 'Defualt Preferred Client' = IE plugin, but unfortunately I've the same error :-( My document works only with AJAX item. Do you have any other Idea from where my problem is coming from ?
Setting the default client is ok. but it had only an impact if there are more than one client possible for this application else the only available client will be used to open it. Like above mentioned you need to click on view details to get a list which clients are possible:
If the IE plugin is missing there you need to enable it like mentioned above. Normally there is no need to maniplulate some of the default-paths to the clients within te qmc - the path to the IE plugin should be:
Beside this make sure that the IE and the plugin is installed on your machine and that no security setting is blocking it.