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QlikView License & User Management

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eucastillo1
New Contributor

Allocate licenses from deleted users

I have licenses that were allocated to deleted users from my application, how can I allocate them to new users? since the option to allocate, does not appear enabled

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5 Replies
jwjackso
Contributor III

Re: Allocate licenses from deleted users

The license should be available after the quarantine period:

"A Named User CAL may be transferred to another user pursuant to the software licensing agreement, in which case there is a 24-hour quarantine before the Named User CAL can be transferred to another user."

sergeyay
New Contributor III

Re: Allocate licenses from deleted users

This period can be 7 days in QlikView, if I right.

Regards,

Sergei

sureshqv
Esteemed Contributor III

Re: Allocate licenses from deleted users

here is some detailed info about tokens

allocating tokens to user in Qlik Sense

eucastillo1
New Contributor

Re: Allocate licenses from deleted users

Thank you for your answer, I will wait 7 days to try to recover one of the tokens, however the other, was definitively associated with a user deleted months ago, will I be able to recover that token one day?

herbert88
Contributor II

Re: Allocate licenses from deleted users

To fix this issue you have to contact Qlik Support.

They will run an postgre database script to clean this "trash record"

Regards

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