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aj0031724
Contributor

Document Cals assigned getting deleted from qlikview server

Team,

One of the client is facing an issue where in 2 weeks ago they have manually assigned  some Document CALS .

But these are getting deleted automatically and they again have to reassigned.

Can this assigned  Document CAL  really are getting deleted? Is it possible?

Can you please suggest/advice on this what amay be the cause and what can be done to get all the reassignment again?

Thanks in advance.

32 Replies
jonas_rezende
Valued Contributor

Re: Document Cals assigned getting deleted from qlikview server

Hi.
Avinash Jain.

My bad experience was when the server has reached the maximum memory capacity. After restartar the QlikView WebServer service licenses were unrelated to qvws.

Therefore, we recover the license through the attached document, posted by a colleague of the community.

Hope this helps.

Employee
Employee

Re: Document Cals assigned getting deleted from qlikview server

HI,

I would contact support if you are on 11.20 SR12 for the patch to correct this issue.

Bill

aj0031724
Contributor

Re: Document Cals assigned getting deleted from qlikview server

Thanks Bill,

We are working on 11.2 SR7 qlikview server.

aj0031724
Contributor

Re: Document Cals assigned getting deleted from qlikview server

Thanks Jonas.

Can any log help us to identify when the document cal were assigned and when deleted.

Will event log help us?

Please suggest/

Employee
Employee

Re: Document Cals assigned getting deleted from qlikview server

In the newest releases it is in the qvs event logs.

Information CAL allocation: CAL has been automatically assigned to user "NA\QVSERVER".

Bill

jonas_rezende
Valued Contributor

Re: Document Cals assigned getting deleted from qlikview server

Hi, Avinash Jain.

Unfortunately, the event log had no information about the deleted document.

We control the licenses in a worksheet Excel.

Regards,

Jonas Melo.

aj0031724
Contributor

Re: Document Cals assigned getting deleted from qlikview server

Hi Jonas,

Is there any way by which we can check if the server has reached maximum memory capacity.

I checked the  qvs event log of server but could not find any information of CAL being assigned.

However the client confirnmed that he has assigned CAL but after 2 weeks everything gets disappeared.

I don't have any other log to see and contradict the client statement.

Can you think of any reason ?

aj0031724
Contributor

Re: Document Cals assigned getting deleted from qlikview server

Hi Britt,

I checked the  qvs event log of server but could not find any information of CAL being assigned.

However the client confirmed that he has assigned CAL but after 2 weeks everything gets disappeared.

I don't have any other log to see and contradict the client statement.

Can you think of any reason ?

Employee
Employee

Re: Document Cals assigned getting deleted from qlikview server

Hi,

Best option is to upgrade to SR12 with the patch. You will need to contact support for the patch.

Bill