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Access point "login failed" problem.

Hi people, I'm trying to implement QlikView Server V10. The QlikView Server and QlikView Web Server (I'm not using IIS), is installed on customer side server. The customer can open files in server by Desktop Client which has a client license. But he gets login failed error in access point login page. (I'm using alternate login page- web form). I use NTLM authentication and NTFS authorization. I created a local windows user account in server machine and gave it a USERCAL. So what do you thing what prevets him to login from access point web page.

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New Contributor III

Access point "login failed" problem.

Hi, you can try to confirm with the user if he entered the username with correct format, domainname\username, if he did entered correctly, you can also check if NetLogon service on the server is started, please make sure it is started, hope it helps