Alert emails are not sent on failed reloads in Qlikview Small Business Edition without Publisher

[mayuranp]

I recently installed Qlikview Nov 2018 Small Business Edition server. We don't have publisher.

I have successfully configured Mail Server and sent test email successfully.

However, alert emails are not sent on failed reload tasks.

Am I missing any step?

[rubenmarin]

Hi, confirm that you have set an email address to send the alerts.

It's in Management console -> Setup -> QVS -> Alerts.

In task log or windows event viewer you can see a warning if the system is trying to send the email but it fails.

[mayuranp]

I have given couple of email addresses under Setup --> QVS --> Alerts

Also checked windows logs and there is a warning message saying "Failed to send mail to <email address>". There are no other error messages.

I still can successfully send test mail to the above email address from Setup --> Mail Server config screen.

[Daniele_Purrone]

Without a publisher, if the reloads were setup before configuring the mail server, you'll have to go through each reload task, edit it  and press "Apply":
https://support-cdn.qlik.com/articles/000003456

I hope this helps!

[mayuranp · Accepted solution]

I had to change the following setting to true in QVDistributionService.exe.config in "C:\Program Files\QlikView\Distribution Service" folder.

<add key="UseSSLForSMTP" value="true"/>

Then restarted the Qlikview Distribution Service.

This solved the issue.