Document Administrators - Sometimes - Can't Log In
All - Thank you in advance for any advice.
Strange situation I have never encountered before.
Sometimes, Document Administrators are unable to log in into the QMC. Some are LAN some are VPN. All the while normal administrators are able to log in. By unable to log in, they get an 'This Page can't be displayed' in IE.
Server is healthy during these times.
The only correlation between any of these events are that there is a task running using the SAP connector.
I have tried restarting the QMS and QDS services but that does not help. Restarting the server fixes it.
Has anyone encountered this behavior before? If I need to provide more info please let me know.
Re: Document Administrators - Sometimes - Can't Log In
Hi Richard -
The company standard is currently IE 8. I have reached out to internal company support to ask them that if they get a report of this again to ask the user to try a different browser, I will report back once I hear something.
After I posted the original message I did find an entry indicating a trust between AD Zones had failed, that was around the same date/time as the last series of these which we have forwarded to the network support team.
I have never been denied access I am not a Document Administrator but a plain old can get to everything Administrator.