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Document CALs got deleted unexpectedly

Hi folks,

We've serious issue regarding CALs in QMC. All the Doc CALs for all the qvws published on the server are gone.

Can you help me to identify how they got deleted. Is there any possible mechanism to restore the old CALS?

Kindly advise.

Thanks,

Surendra

8 Replies
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Partner
Partner

Re: Document CALs got deleted unexpectedly

Hi,

Guess your PGO files correpted. Just take backup and delete them while your QVS is down.

Then restart the QVS.

Regards,

Karthi

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Re: Document CALs got deleted unexpectedly

Hi

Could you please answer my below question

Are you migrate QV server or desktop versions.

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Re: Document CALs got deleted unexpectedly

Hi Karthi,

Is there any possiblity to recover the old CALS incase pgo files are corrupted?

Hi Nirmal,

No, we've not migrated the QV Server/QlikView Desktop in the recent past.

It was all working on Friday. I've noticed the issue today only.

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Re: Document CALs got deleted unexpectedly

Hi,

I have seen that in another please. I'd strongly recommend you to log a Support case in support@qlik.com or through the Partner Portal.

Hope that helps.

Miguel

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Partner
Partner

Re: Document CALs got deleted unexpectedly

There is no automated policy for PGO files it seems. You have to take it by manually.

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Re: Document CALs got deleted unexpectedly

Hi Miguel,

I would like report this issue to QlikTech Support team.
Can you let me know what piece of information do I need to attach with pls !

Thanks,

Surendra

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Re: Document CALs got deleted unexpectedly

Hi Surendra,

The QlikView version and the Server license, for the time being. They will ask you for further info if they need them.

I forgot to mention by the way that this does not happen from release 11.20 SR2 onwards.

Hope that helps.

Miguel

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Re: Document CALs got deleted unexpectedly

Many Thanks Miguel...have raised a ticket with the support team.