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I can't start Qlikview WebServer & Qlikview Directory Service. Please Help.

my system that i have is   
   1. Server for QVPublisher & Server
   2. Server for QVWebserver (have Qlikview WebServer & Qlikview Directory Service)

on "QVPublisher & Server" Service already start

but on "QVWebserver" I can't start both WebServer service & Directory Service.


How can I start checking that which part is wrong?


Note
   This symptom happen when I have to change IP Address of QVWebServer

7 Replies

Re: I can't start Qlikview WebServer & Qlikview Directory Service. Please Help.

Hi,

Did you bind new IP address with machine name in .host file of Qlikview web-server?

Regards

ASHFAQ

Partner
Partner

Re: I can't start Qlikview WebServer & Qlikview Directory Service. Please Help.

Hi Tossakorn,

Make sure you are running the services with a service account that is a member of both the local "Administrators" group and the "QlikView Administrators" group. Also, ensure that you have restarted the machine before trying to start up the QlikView services again. If you haven't changed the computername and are not using the IP-address to access the services inside the QMC, it should work fine.

Regards,

Erik

Re: I can't start Qlikview WebServer & Qlikview Directory Service. Please Help.

Tossakorn,

Check the windows event (application) logs, it will tell you more why the services failed to start.

Gio

Giuseppe Novello
Principal Technical Support Engineer @ Qlik
Highlighted
Not applicable

Re: I can't start Qlikview WebServer & Qlikview Directory Service. Please Help.

What error message do you get when trying to start?

Also, check windows log (application) log where you also can see the error.

Support
Support

Re: I can't start Qlikview WebServer & Qlikview Directory Service. Please Help.

Make sure you don't have IIS running. Make sure you have ports 4750 and 4720 open.

Employee
Employee

Re: I can't start Qlikview WebServer & Qlikview Directory Service. Please Help.

The credentials you are using to Start the services - are they members of the Administrator group? If not, add them. Also, have you logged in as that account that is attempting to start the services? If not, log out of your machine, log in as the account user to start the services, log back in as yourself and attempt to start the services.

Support
Support

Re: I can't start Qlikview WebServer & Qlikview Directory Service. Please Help.

Try another account.