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Intermittent "Message: No Server" errors from Access Point

Hello,


We are running QlikView 11.0.11282.0 using IIS and Active Directory.  We occasionally get "Message: No Server" in Access Point.  It is not consistent - it appears to somehow "go away" after 5-15 minutes and we can get through with Access Point.  There are "Session Stop reason: can't authenticate" messages in the QlikView Server event log when we see this behavior.  When this happens, all users get the "Message: No Server" message in Access Point regardless of the browser used.  I have seen some other discussions about the "Message: No Server" behavior, but they did not appear to be intermittent.  Any suggestions are appreciated. 


Thanks.

Dan

2 Replies
manish_madan
New Contributor III

Re: Intermittent "Message: No Server" errors from Access Point

Hi Dan,

I am facing the same issue now, what did you do to fix it.

On first refresh it shows message: NO SERVER

on Second Refresh i can see dashboard properly.

Thanks

Manish Madan

Not applicable

Re: Intermittent "Message: No Server" errors from Access Point

Hi Manish,

Our issue was a little different.  When we got the "No Server" message, it would last for 5-15 minutes, and I would see "can't authenticate" messages in the server log.  We fixed our issue by increasing the Service Timeout from 30 seconds to 120 seconds for the Active Directory Directory Service Connector. 

Thanks.

Dan

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