I have recently upgraded QV Server from 11 SR2 to 11.2 SR15. For the first week PDF distributions worked fine. But now am getting below error.
Error form QMC Task Log:
Error: Could not print report. ErrorCode=PRINTER_NOT_FOUND. ReportID=Document\RP06
Error: Could not save document stream to disk.. Exception=QVBWrapper.Exceptions.PdfPrintRetryException: Failed to print pdf. || at QVBWrapper.Document.GeneratePdfFile(ILogBucket logBucket, String reportId) || at QVBWrapper.Document.GetStream(ILogBucket i_LogBucket, eDocumentType i_DocumentType, String i_URL, Boolean i_ShowToolBar, String i_ReportID)
Error from Windows Log:
I have found ‘Print Spooler’ service was disabled. I have manually enabled this and PDF’s are distributed successfully.
But the issue is, ‘Print Spooler’ service is getting auto disabling very often. Tried changing in Properties>Startup Type as ‘Automatic’. This isn’t helping much, since this is getting Auto disabling very often. I have found in some Qlik community discussion that this is because of PDF-Xchange 3 which is installed along with QlikView Server setup. But PDF-Xchange 3 is not updated along with QlikView Server upgrade.
Image from Control Panel:
My Question is, will reinstalling/Upgrading PDF-Xchange 3 help me in resolving this auto disabling of Print Spooler service? If yes, which version of PDF-Xchange 3 is compatible with QV S11.2 SR 15.