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simone_spanio
Valued Contributor

Print Report - Timeout has been exceeded

Hi all,

I've a strange issue.

One of our customer has a .qvw with a button with "Print Report" action. When opened with QlikView Client, it works fine (--> panel to choose the printer and then... print!), but opened in Access Point (either with Ajax and with IE Plugin) it immediateley gives a js alert with "Timeout has been exceeded" message. I inspected logs, restarted services, tried to add PDFPrintTimeoutInSeconds=120 in settings.ini, restarted IIS, lighted a candle to my favourite Saint... but nothing .

The PDF generated is about 400Kb , so small, too...

The same .qvw, put in another QV Server, works fine. Another .qvw that in my QV Server works fine... there doesn't work.

Windows Server 2012

QV 11 SR 12

IIS as webserver

Anyone can help me?

Thanks in advance,

S.

1 Solution

Accepted Solutions
simone_spanio
Valued Contributor

Re: Print Report - Timeout has been exceeded

Hi all,

Qlik Support team answer me with this:

Ajax print PDF with error - Timeout has been exceeded.

000009011 |10/12/2015

Description

When trying to generate a PDF report in Ajax, the error 'Time out has been exceeded' is appearing.

Resolution

Please try reinstalling PDF X-Change 3 (PDF printer used by QlikView Server)

If you have a multi-server environment, PDF Printer will only be installed on the server hosting the Distribution Service by default.

You can install it manually by downloading the installer from the following link:

http://d1cf4w4kkla6tb.cloudfront.net/pdf/9.00/7119/_MSI/QvPDFSetup.exe
(Ensure the Spooler (Print Spooler) service is running before running the installer)

Once done, confirm the printer driver appears in the Devices and Printers applet under  \Control Panel\Hardware and Sound\Devices and Printers.

I'll try to do this and, if it will work, I'll mark this issue as solved.

S.

4 Replies
hirishv7
Honored Contributor

Re: Print Report - Timeout has been exceeded

Hi ,

Check this ,

In Your Management Console,-> Under Documents ->Select your Application ->Server->Availability->print and Export to excel (Check that Check Box) and its assigned to your user or user who want to access.

Hope this Helps,

-Hirish

simone_spanio
Valued Contributor

Re: Print Report - Timeout has been exceeded

Hi Hirishm,

thanks for your reply, but nothing changes :-(

S.

simone_spanio
Valued Contributor

Re: Print Report - Timeout has been exceeded

Hi all,

Qlik Support team answer me with this:

Ajax print PDF with error - Timeout has been exceeded.

000009011 |10/12/2015

Description

When trying to generate a PDF report in Ajax, the error 'Time out has been exceeded' is appearing.

Resolution

Please try reinstalling PDF X-Change 3 (PDF printer used by QlikView Server)

If you have a multi-server environment, PDF Printer will only be installed on the server hosting the Distribution Service by default.

You can install it manually by downloading the installer from the following link:

http://d1cf4w4kkla6tb.cloudfront.net/pdf/9.00/7119/_MSI/QvPDFSetup.exe
(Ensure the Spooler (Print Spooler) service is running before running the installer)

Once done, confirm the printer driver appears in the Devices and Printers applet under  \Control Panel\Hardware and Sound\Devices and Printers.

I'll try to do this and, if it will work, I'll mark this issue as solved.

S.

simone_spanio
Valued Contributor

Re: Print Report - Timeout has been exceeded

Ok, it works.

To complete all informations in this thread for future users, in the PDF service setup panel the parameter "Registration Code" must to be keept as is ("Trial").

S.

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