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QV11 BUG(?): Failed to retrieve settings from QlikView Server.

Hi,

After installing the GA release of QV11, we're getting the following message when trying to access the QVS properties in the QEMC:

"Failed to retrieve settings from QlikView Server.

Make sure that the QVS is available with the correct credentials.
"

QVS.PNG

Please note:

- We're using local account to  run the QV services. This account is a member of "Qlikview Administrator" and "Administrator" groups.

- previous release was completely removed before commencing with the GA installation

Any idea's?

Dror

1 Solution

Accepted Solutions
Not applicable
Author

Hi drorsvr,

Try this, in widows operating system,

1. Go to Services---find and stop all the Qlikview services

2. Go property for each of the service by right-click on it, under Log On tab, select 'This account', and type in the valid credentials

3. After the changes are done for all the Qlikview services and start them all.

This way works for me. At begining two of the services didn't work after the installation of Qlikview Server Version 11. So I solved that problem in this way.error.bmperror-solution.bmp

Hope this can help with your issue.

Regards

View solution in original post

14 Replies
Not applicable
Author

Same issue with us too. Other services seem to run fine.

jerrysvensson
Partner - Specialist II
Partner - Specialist II

Have you rebooted the machine after install?

I just tried what you did and it worked fine. Altough on a Windows 7 machine.

Not applicable
Author

I've tried all available solutions:

1) Checking Administrator privileges

2) Re-applying license

3) Stop & Start of services

3) Re-booting machine

4) Uninstall & Re-install

In MC, the QVS status is running but error persists.

(Win 2008 server)

jerrysvensson
Partner - Specialist II
Partner - Specialist II

Ok

Have you tried disabling the UAC?

It should work without doing that, but it could be worth trying.

Not applicable
Author

No luck

Uninstall, Reinstall and Rebooting again also didn't help.

Not applicable
Author

Hello!

I've the same problem and passed it to the QlikTech-support - as soon as I've got a reply I'll inform you.

________________________________________________________________________________________

Update at 30.11.2011 - 2:30 p.m.

A QlikTech germany consultant told me that this is a known problem in licensing and they are working on a sollution.

BR and ... keep on qliking ...

Not applicable
Author

Hello !

I have the same Problem :

i can't write le credentials of the Licence Qvs. the cases of Serial Number and Control are bloked. and the error is : Server is Down.

the servers are activated . i tried to install - desinstall but no response.

The Log shows :

System.Exception: Failed to retrieve CAL configuration from QlikView Server

à QMSBackendCore.Service.ServiceImpl.GetCALConfiguration(Guid qvsID, CALConfigurationScope scope)

Please i need help. i can do nothing.

Ps: I have not this problem when i desinstalled the V.11 i installed the V.9 ..

Thanks a lot.

Best Regards,

Hana

Not applicable
Author

Hi drorsvr,

Try this, in widows operating system,

1. Go to Services---find and stop all the Qlikview services

2. Go property for each of the service by right-click on it, under Log On tab, select 'This account', and type in the valid credentials

3. After the changes are done for all the Qlikview services and start them all.

This way works for me. At begining two of the services didn't work after the installation of Qlikview Server Version 11. So I solved that problem in this way.error.bmperror-solution.bmp

Hope this can help with your issue.

Regards

chematos
Specialist II
Specialist II

I have tried this solution but is not working.

The user who executes services must be QlikView Administrator, right? And should be Administrator as local user also?