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Qlikview Server 11.20SR3 GetTicket error "No connection" - "Failed to get client: host not found"

Hello,

I’ve just installed a new Qlikview server (server 2008 R2) with version 11.20 SR3.

We access the QVWs from another portal for single sign-on, with the GetTicket method, working flawlessly  on the previous server 11.0 SR1 (server 2003), but now on the new server we are getting a pop-up saying “No connection”, and in log files I see this entries:

Information <Globalmethod="GetTicket"><UserId>domain\user</UserId><GroupList></GroupList><GroupListIsNames>true</GroupListIsNames></Global>

Information <Global><_retval_>208984649C99ABB6896A674C34FA67457ACE3905</_retval_></Global>

Information Request received [GET]: https://............&ticket=208984649C99ABB6896A674C34FA67457ACE3905

Information Request received [GET]: https://.....

Information Request received [GET]: https://.....

Information Request received [GET]: https://.....

Information Request received [POST]: https://...........&ticket=208984649C99ABB6896A674C34FA67457ACE3905&..........

Information Create client: IsAuthenticated=true, Type=AccessPoint, Name=domain\user

Warning     Failed to get client: host not found


Can anyone help me?

Thanks.

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