Qlikview - problem with document session timeout in 12.10 version

[agigliotti]

Hello,

Ho can I manage the document session timeout in Qlikview 12.10 SR8 ?

Before using version 11.20 I was using the below setting in config.xml file  under  C:\ProgramData\QlikTech\WebServer :

<QvsTimeout>3600</QvsTimeout>

<SessionCookieTimeOut>60</SessionCookieTimeOut>

but using 12.10 version the session actually ends before that limit (60 minutes - 3600 seconds).

Is there something else to check to achieve this ?

I also tried the below settings under document properties on QMC:

it works fine but in this way I have to change them for each files manually.

Could anyone knows how to manage a default value for all documents on the server ?

Many Thanks in advance.

Best Regards

[agigliotti]

Did someone face the same behavior ?

Our customer needs to set the session timeout for all documents.

Please let me know.

Many thanks

BR

Andrea

[sominenichaitan]

Hello Andrea,

Did you find a solution to this issue? We've upgraded recently to 12.10 SR8 and seeing the same behavior in our environments. For some reason our QVS timeout settings are getting over written by other settings. Any help is much appreciated.

Thanks,

Chait

[Chip_Matejowsky · Accepted solution]

Hello Andrea,

In QV 12.10+, the QvsTimeout setting is no longer used. The new setting is SocketTimeOutInSeconds.

If using QlikView Web Server:

1. Stop the QlikView WebServer Service
2. Navigate to C:\Program Files\QlikView\Server\Web Server
3. Open QVWebServer.exe.config
4. Inside the <appSettings> section, add the following key (if not already present):
5. <add key="SocketTimeOutInSeconds" value="600"/>
6. Save the file, and start the QlikView WebServer Service

If using IIS:
1.  Open IIS manager on the web server
2.  Highlight the Default Web Site (if not using Default Web Site, select the web site which was chosen during the QlikView Settings Service installation process)
3.  Double-click Application Settings 

4.  Right-click in blank space and choose Add
5.  In Name field, enter SocketTimeOutInSeconds, In Value field, enter desired value*, click OK
 

*a value of 600 will set the timeout value to 10 minutes

Hope this helps,

Chip

[agigliotti]

Hi Chip,

thanks for your support in this case.

i did it right now.

i'll let you know if the issue has been solved by these settings.

Best regards

Andrea

[agigliotti]

it worked.

Thanks a lot.

Andrea