Timeouts on accesspoint

[#1]

Hello,

When i have a dashboard on a big screen from accesspoint after 20minuts or so we get timeouts.

Is it possible to avoid this? I have tried all timeout settings, and it seems like nothing helps?

[#2]

The default Session timeout is 1800 seconds / 30 min, so this will most likely the issue here. You can change it in the QMC under System -> QVS  -> Performance

[#3]

Its already set to 7200 seconds

[mls]

It sounds like there must be another timeout that interrupts the session before 7200.

Are you using IIS or QlikView Web Server? IIS has its own session timeout value, could be that is currently set to 20 min.

[Bill_Britt · Accepted solution]

Hi Thomas,

Both of these answers are correct. The IIS timeout is set under the Application Pool.

The session log will give a hint as to which one is causing the issue. If the connection is closed by server then it is the server setting.

Bill

[#6]

Hi Thomas,

Did you check the settings at following path:

  C:\ProgramData\QlikTech\WebServer\config.xml

In this config file, change the timeout here:

<QvsTimeout>600</QvsTimeout>

Hope this will help.

Apurva

[#7]

Bill - I cannot set idle time to 7200 for example - it has a maximum

[#8]

bill - it was already set to 200 minuts. i have now set it to 999

[Bill_Britt]

Hi Apurva,

The setting <QvsTimeout>600</QvsTimeout> doesn't deal with session timeout.

Bill

[Bill_Britt]

Hi Thomas,

What is the reload schedule of this document? If you don't have refresh mode setup correctly a reload will cause a session disconnect.

Bill