Unable to get email notification regarding reload task fail.

[Anonymous]

I've setup alters email section/mail server on Test and working but same setting didn't work on Prod box. I tried send test e-mail to and working without errors.

[Miguel_Angel_Baeyens]

Are the email addresses at QMC > System > Setup > Distribution Services > Alert E-mail and if there are more than one address, separated by ";"?

[Anonymous]

Yes, That's the place where I've all email addresses and separated by semicolon ";"

[manoj217]

check the mail server in prod

[Miguel_Angel_Baeyens]

Try with only one email address. If the Test Email works, the settings are the same for all. Maybe the email is arriving to the "Spam" folder or otherwise filtered by your client or server rules?

[Anonymous]

Hi Miguel,

Thanks for your help but task history is not showing that it's processing send alter email step in log.

(2018-08-16 2:30:02 PM) Error: The task "XXXXXXXXLoad.qvw" failed. Exception: || QDSMain.Exceptions.TaskFailedException:

(2018-08-16 2:30:02 PM) Information: Task Execute Duration=00:00:01.9417686

(2018-08-16 2:30:02 PM) Information: TaskResult.status=Finished

I'm expecting following line in task history log.

(2018-08-20 5:00:12 AM) Information: Sending Alert mail

[manoj217]

Restart your QDS server in administrative tools

[Miguel_Angel_Baeyens]

Then you will need to check with your IT to see whether the email passed through the SMTP server configured in the QMC or it didn't reach it.