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dailyfood
New Contributor II

Why do I see active users and open documents but acually users are inactive for more than 12 hours?

I'm not sure if this happens with earlier versions of QVS but I have noticed it on QVS November 2017 SR4.

I have logged in users who are inactive for more than 12 hours yet, I still see their names under QVS Statistics -> Active Users.

Here are the documents timeout settings:

and for testing purposes I have set document timeout to 360 seconds

regardless of the above configuration, I still see open documents and "active" users under QVS Statistics. why?

here is the performance tab:

Name    Value 

ExeType

RLS64

ExeVersion

12.20.20500.0

Timestamp

2018-05-23 04:42:07

DocSessions

26

AnonymousDocSessions

0

TunneledDocSessions

2

DocSessionStartsSinceMidnight

45

RefDocs

4

LoadedDocs

4

IpAddrs

1

Users

3

CPULoad

0

VMCommitted

28090.468750

VMAllocated

36166.726563

VMFree

23302.851563

VMLargestFreeBlock

23302.851563

TimeZoneBias

-180

UsageCalBalance

-1.000000

GBytesOfRamConfigured

44.7762584686

NumberOfCores

24

RecentCpuPercent

0

RecentRamOverload

0

OffDuty

false

Unlicensed

false

Free

DocIsLoaded

false